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Tech Support

An ex-dotcommer gives lessons on offering tech support to individuals and small businesses as a career.

Forget the boom-time Nineties. They’re gone. I’m sorry. I really am. It was a fun ride, but the roller coaster is closed and the “you must be this tall” sign has been replaced with Tornado fencing topped with razor wire. This is a hard lesson to learn, even this far into the recession and this long past the bubble. In posts on Slashdot, in discussions on Usenet, in many conversations with professional peers, particularly those in New York, London and San Francisco, I find again and again that the main barrier to re-entry in the work force for many people—not just technically-oriented folks—is a reluctance to admit that things will never be quite what they were. It’s pride, mostly: they have difficulty reducing their expectations.

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